tCognition - Enterprise Software Solution Services
Our implementations can include all or some of our CRM services. In all, we create a holistic approach to CRM deployments and factor in all necessary components. Our certified implementation teams are master at customizing, integrating and supporting your CRM implementation. From there, we focus on user adoption. We know there is no point in implementing CRM without everyone in the organization using it.
CRM Integrations + Customizations
Our project managers are trained in BPM engagements and we create process driven "maps" of your business using standard six sigma methodologies. We focus on the automation of your entire process, not just CRM. In many cases, CRM is at the center of any BPM / workflow engagement. We partner with and utilize some of the best offerings in the automation space, and we tie your software to your newly built, BPM-friendly processes.
Even if companies like Zapier doesn't provide integration (or if any integration is non-native), anything with an open API can be integrated by tCognition. We specialize in integrating marketing automation platforms, financial (ERP) software and proprietary software like customer support and fulfillment.
ERP Integrations + Customizations
Gathering requirements is the first part of any CRM Vendor Selection engagement. When it comes to large, complex CRM deployments, vendor selection plays a key role. Thinking big is important when discussing which platform is right for your company. This includes identification of risks and risk management as well as change management (identifying legacy systems and preventing Y2K-style problems). Vendor selections by tCognition are not limited by CRM either. We can help you select the perfect marketing, financial and customer support platforms from our partners or otherwise.