31 May

tCognition: A Value Added Reseller of ERP and CRM

tCognition: A Value Added Reseller of ERP and CRM

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Value Added Reseller of ERP & CRM

Selecting the right value added reseller (VAR) for a CRM or an ERP implementation is a tremendously important decision. Being an IT-first company, we focus on your entire infrastructure when implementing and enabling any sort of deployment. Businesses trust tCognition to provide value-added services at the highest level for Sage ERP Products, SAP ERP Software, and Microsoft Dynamics 365.

tCognition’s onshore and offshore development teams create complex customized CRM and ERP integrations at an extraordinary value, that is also often only possible through third-party middleware. We can even create integrations that operate and synchronize data in real-time.

Listed below, are the perks of each of the high-profile platforms we have skill servicing and integrating with (as defined by each solution).

 

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Sage ERP Products

Manage sales, service & marketing as well as accounting, asset management, inventory, people, & payroll, through Sage enterprise resource planning. Make smarter decisions faster. Gain productivity to reduce operating costs and increase revenue. Serve more customers and increase their satisfaction. Sage helps every industry from retail to wholesale.

Sage has more than 30 years of experience helping small and medium companies manage businesses. In fact, they help more than 3 million customers worldwide to be more effective by making smarter decisions. Whether your business is growing locally or expanding globally, Sage has a solution for every stage that’s more flexible and scalable than other traditional ERP solutions.

Traditional ERP and Sage ERP Solutions: The Difference

Traditional ERP

Enterprise resource planning is comprehensive, end-to-end, integrated software that claims to “do it all.” Unfortunately, traditional ERP systems are complex, inflexible, not scalable, expensive, and not easy to use.

Sage ERP & Business Management Solution

Sage ERP business management solutions do it all and are flexible, customizable, scalable, affordable, and easy to implement. They can even be mobile, enabling you to work anytime, anywhere; giving you complete control of your business.

ERP Solutions

The Sage technology gives you one of the most powerful sets of business tools in the world. Sage offers one of the largest selections of scalable, integrated business management & ERP software systems available. Their extensive network of 40,000 accountants and 26,000 business partners provide you with industry expertise and on-site support to help you select, plan and implement the ideal mix of ERP solutions to run your business your way.

Sage 100

Sage 100 is perfect for small and medium businesses growing beyond their accounting software. This solution is ideal for light manufacturers.

  • Production management for manufacturers
  • U.S. payroll

Sage 300

Sage 300 is perfect for small and medium businesses that manage multiple locations, currencies, and languages. Access online or on your mobile device.

  • Multiple languages, multiple currencies
  • Project job costing
  • U.S. payroll
  • Canadian payroll
  • Mobile access

Sage X3

Sage X3 introduces a better way to manage your entire enterprise – from procurement to manufacturing, distribution, and financials.

  • Multiple languages, multiple currencies
  • Project job costing
  • Production management for manufacturers
  • U.S. payroll
  • Canadian payroll
  • Mobile access
  • SaaS or web-based

Sage 100, Sage 300, and Sage X3 Capabilities

  • Manage inventory and your warehouse for increased accuracy
  • Manage purchasing and vendors
  • Automate sales and marketing
  • Handle advanced accounting
  • Improve visibility and make better decisions
  • Deploy on-premises and hosted

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SAP ERP Software

Get ahead of the game with an enterprise resource planning system (ERP) from SAP. Stay competitive by relying on their proven ERP software to streamline your processes across procurement, manufacturing, service, sales, finance, and HR. Learn more about the different types of ERP systems – and explore their benefits – on SAP’s What is ERP? page.

SAP ERP exceeds the industry standard worldwide – offered for 25 industries, 37 languages, and 45 localizations. The reason SAP’s ERP solution is so successful is that its nearly 50,000 customers have helped shape its scope through programs like Customer Influence.

The Next-Generation ERP Business Suite

Run a truly live business with SAP S/4HANA, an in-memory ERP suite available in the cloud or on-premise. SAP S/HANA is the digital core that enables your business to take complete advantage of the Internet of Things (IoT), Big Data, real-time analytics, mobile, business networks, third-party systems, and more.

What is SAP S/4HANA?

SAP S/4HANA is a real-time enterprise resource management suite for digital business. It is built on SAP’s advanced in-memory platform, SAP HANA, and offers a personalized, consumer-grade user experience with SAP Fiori. Deployable in the cloud or on-premise, SAP S/4HANA can drive instant value across all lines of business – no matter your industry or business size.

Immediate, Intelligent, and Integrated ERP

SAP S/4HANA is the digital core – the nerve center – of your entire business. It consolidates internal and external elements into a single, living structure that goes beyond traditional ERP software. In other words, it connects all of your processes, provides you with live information and insights, and seamlessly integrates your enterprise with the digital world at large.

Sales

How can a telecommunications company with highly customized products and services maximize customer satisfaction? With SAP S/4HANA the company can streamline its sales and delivery, quickly addressing bottlenecks and other disruptions that drive customer churn.

Corporate Planning

How can a high-tech company use public information to identify the best acquisition target? By running what-if simulations with SAP S/4HANA Finance – combining internal and external data to evaluate the potential financial impact of each scenario.

Consolidation

How can a large hotel chain connect disparate systems after multiple mergers and acquisitions? By using SAP S/4HANA Finance. With the software’s central journal scenario and embedded analytics, booking information is calculated in real-time for one reservation, invoice, and journal entry.

Manufacturing

How can a company that makes 500 cars per day process material transactions fast enough to keep up? With SAP S/4HANA, material postings are processed in parallel, giving the manufacturer real-time visibility into the material ledger. This visibility makes it quick and easy to respond to production issues and avoid delivery delays.

Next-Gen ERP Deployment Options

SAP S/4HANA offers flexible deployment options – on-premise, in the cloud, or using a hybrid model – to meet your unique needs. Explore product editions, deployment scenarios, and other key resources below.

SAP S/4HANA Cloud

The SAP S/4HANA Cloud delivers the power of in-memory ERP with the key benefits you expect from public cloud solutions. This option offers the scalability, ease of management, and security your business needs to excel in today’s fast-paced digital economy.

SAP S/4HANA

SAP S/4HANA, deployed on-premise or in a private cloud environment, is designed for businesses of all sizes, in all industries, that need deep and broad functionality combined with a high degree of flexibility. Deployed in your data center or on SAP HANA Enterprise Cloud, this option offers maximum control for your business.

Discover the Value of SAP S/4HANA

Ensure a successful deployment and drive quick time-to-value with information resources that support the different phases of SAP S/4HANA – from planning and installation to operation and continuous innovation.

 

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Microsoft Dynamics 365: Unifying CRM Business Software and ERP Systems

Drive big growth for big business. Make data-driven decisions with a complete set of enterprise resource planning (ERP) tools to provide global visibility, scalability, and digital intelligence.

Make Smarter Decisions

Use modern, intelligent ERP system tools that uncover real-time insights and information to help you make fast, data-driven decisions.

Transform Your Business

Improve business planning and execution while saving valuable time, helping you stay ahead of the competition.

Grow At Your Pace

Scale operations globally in the cloud to meet changing business needs – while integrating legacy systems to make full use of existing investments.

Finance

Fast-track your business performance. Get a live view of all your numbers and data analytics from Dynamics 365. With this Microsoft ERP system, you get the relevant information you need to deliver strategic, data-driven insights to key departments.

  • Gain immediate financial insights
  • Drive corporate strategy and growth
  • Decrease debt through efficient collection management

Manufacturing

Work smarter with connected operations. Get ERP system continuity for visibility across connected distribution, customer service, sales, and marketing systems. Innovate your products and processes to meet rising expectations.

  • Simplify production floor management
  • Accelerate product introductions
  • Offer flexibility in delivery alternatives

Retail

Deliver exceptional customer experiences. Give your salespeople the product and customer information they need to provide immediate, personalized service – across social media, mobile sites, stores, and other retail touch points.

  • Deliver customer experiences that inspire loyalty
  • Move products smoothly from procurement to sale
  • Merchandise your products more effectively

Cloud Services

Roll out powerful ERP tools. Get real-time information on almost any device, at any time. Simplify and accelerate business process changes, seamlessly integrate with legacy systems, and scaled globally with Dynamics 365.

  • Enable rapid business transformation
  • Cost-effectively support your IT needs
  • Grow at your own pace

Tailor and extend Dynamics 365 Across Your Business

Add Pre-Built Applications

Do even more with Dynamics 365 for Operations using AppSource. Enhance your ERP systems and processes by integrating add-on applications from Microsoft and our partners.

Customize Your Applications

Do more with your Dynamics 365 data. Easily create custom applications that connect with Dynamics 365 to solve your exact business needs – with little to no additional code development.

Microsoft Dynamics 365 provides intelligent applications that work smarter together. Run your entire business from end-to-end with intelligent applications that seamlessly work together in the cloud – unifying the capabilities of CRM business software and ERP systems.

There are an overwhelming number of options for ERP and CRM software solutions and a Value Added Reseller can help you choose. If you’re interested in learning more about the best ERP/CRM solution for your organization, check out our offerings and contact us at info@tCognition.com for more information.

25 May

128 Technology: 128T Networking Platform

128 Technology: 128T Networking Platform

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We’re proud to announce that tCognition has recently partnered with 128 Technology, Inc. (Burlington); the former founders of Acme Packet (now Oracle)!

128 Technology in a Nutshell

128 Technology understands that for many companies, the network is a core part of their business – and in some cases, the network is their core business. They have developed the game-changing and stateful 128T Networking Platform (128T), which uses a Secure Vector Routing architecture that exponentially improves enterprise application performance, Cloud (AWSAzureGoogle), Security & Identity Governance, and network simplification, all while reducing cost through the elimination of now unnecessary devices (i.e. load balancers, firewalls, etc.).

128 Technology’s vision for 128T is rooted in the five basic principles below:

IP networks should be session-aware

All meaningful IP services and applications are based on sessions – the two-way exchange of information between endpoints. A session-oriented perspective provides the basis for a fundamentally new way of building, optimizing, and securing networks with end-to-end, fine-grained control, and visibility.

Advanced network capabilities should not be standalone functions

Network functions such as firewalls, load balancers, and Wide Area Network (WAN) optimizers have some level of session-awareness, yet reside in multiple physical or virtual appliances that add to the complexity. Imbuing session awareness and control into the routing layer enables the consolidation of these functions, and makes them native to the act of routing.

Routing must evolve to be application and service-centric

The modern model for routing must evolve beyond simply IP addresses and cost-based forwarding to encompass the notions of service topologies and policy frameworks. Multi-tenant policy and control logic should exist within, not on top of, IP networks.

Overlay networks are not the answer

Encapsulation or tunnel-based overlay networks such as MPLS, IPSec, and VxLAN sit on top of IP networks in order to deliver deterministic routing, network virtualization, and segmentation. These techniques create overhead, fragmentation, operational costs, and scaling challenges – and limit the effectiveness of security and monitoring systems. Session-oriented networking offers a better alternative that stretches virtual networks end-to-end across network boundaries and domains.

Zero trust security must be everywhere

Perimeter security models are no longer sufficient for today’s business demands. Next-level network security requires that no user, traffic source, or connected network should be trusted. IP routing is no exception.

With these principles in mind, 128 Technology has developed a new kind of networking platform that addresses a broad range of networking challenges but is easy to implement alongside your existing network. They’re excited about this platform because it will deliver outstanding benefits to enterprises, service providers, and cloud services companies alike.

128T Networking Platform (128T) is a software-based platform that exponentially simplifies networking, reduces cost, and provides greater security. The session-oriented, service-centric, and deterministic policy engine enables faster route selection and bi-directional route enforcement through the use of a distributed control plane (vs. centralized controller), eliminating the need for tunnels, overlay networks, and segmentation, treating traffic flows in direct correlation to the established policy.

The CGN approach to networking configures end sites with private addresses, which in turn are translated to public addresses by NAT devices embedded in the network. The incorporation of CGN is similar to a tunnel header applied in multi-tenancy environments, and thus, application-level NAT problems are eliminated, as the source and destination addresses are translated back to the original addresses before delivery to the final destination. 128T is superior to current software-defined Wide Area Networking (SD-WAN) architectures and network functions virtualization because it eliminates complexity and reshapes the way organizations design, deploy, and operate real-world networks by making them dramatically simpler, smarter, and more secure.

Application in Financials and Retail

128T brings tremendous value to the Financial Services and Retail Industries, with a unique focus on the following use cases.

Security

Zero Trust Security starting at the very edge of the network and extending across network boundaries; no packets enter the network unless there is an explicit policy allowing access.

Reliability

Next Generation WAN (NG-WAN) with seamless failover, the ability to leverage public and private networks, and the need for more and lower cost bandwidth across networks.

Interconnecting Data Centers

To create one “logical” DC to the enterprise including Disaster Recovery with the support of duplicate IP addresses, and the ability to move services across networks.

For example, 128 Technology is currently working with a large financial software company that had experienced a session failure resulting in millions of dollars lost in trades. Session migration and session failover were a high priority for them; all resolved using 128T.

128T can also add enormous value to any retail organization by providing secure, efficient, and dynamic connections to retail locations. Through the NG-WAN platform, a large auto part retailer, for example, was able to connect over 4,000 sites countrywide. The primary driver for this retailer was 128T’s ability to provide dynamic failover of applications.

How tCognition Can Support 128 Technology

tCognition offers cost effective programs in support of advanced technologies like the 128T Networking Platform, providing Application Development & IntegrationQA-Test EngineeringHelp Desk (Level 1-3+), and 24×7 Managed Services all customized to meet the exacting requirements of our client’s needs.

We employ solution development and product support teams for Enterprise applications like NetSuiteOracleSAGE and SAP; monitoring and management tools like EM7, Nectar, and HP OpenView; secure mobile (iOS, Android, MS) application Single Sign-On (SSO) solutions for accessing ServiceNow, ERP and CRM platforms; Omni-Channel – WebRTC solution frameworks enabling browser based full collaboration communication; Telematics, connected vehicle solutions for Agero, vehicle manufacturers like Toyota and VW, and Insurance companies.

We look forward to working with and supporting 128 Technology in taking on the challenge of securing, controlling, and optimizing clients’ overly complex networks – and internetwork – architectures. Let us know how we can engage you in a discussion and show you how we can help deliver the highest level of security, control, and agility – along with 128 Technology!

23 Dec

Microsoft Dynamics CRM vs Salesforce: Features and Capabilities

Microsoft Dynamics CRM vs Salesforce: Features and Capabilities

This is not a battle of niche CRM vendors. Salesforce and Microsoft Dynamics are two of the biggest CRM ecosystems in terms of market share. There are not glaring functionality differences between Microsoft Dynamics CRM vs Salesforce. These are both capable and trusted solutions with a full-suite of features.

We wanted to create a balanced comparison between the two solutions, in part because we have seen many choose Salesforce for brand recognition alone. For the customer there will be no silver-bullet answer. It is necessary to make an outline of your current needs, the gaps in your current CRM system and your future growth plans.

Microsoft Dynamics CRM vs Salesforce Platform Differences

Today this has less of an impact than it did a few update cycles ago. As Salesforce was developed solely as a SaaS-offering, it has in the past functioned better on the cloud than Dynamics CRM has. Dynamics however is available in three different deployment packages: a fully cloud-based edition, privately hosted online and on-premise.

About Browsers

To this day, Dynamics has some minute limitations unless deployed on Internet Explorer, but Microsoft has gotten better at managing different browsers. This does not mean that every browser is a perfect environment, however.

Salesforce has had a lot of time to integrate with a variety of platforms, and so has an advantage here depending on your business environment. That business environment is a critical factor in choosing which CRM to adopt. Using Microsoft Outlook, the Office suite, Office 365 and so on is common practice. Dynamics CRM has a seamless integration with other Microsoft products. Having a centralized CRM in which other software solutions are integrated can increase employee efficiency and reduce frustration. Salesforce does have a plug-in for Outlook integration.

Community Features — Dynamics CRM vs Salesforce

Salesforce is the market leader in CRM. This does not mean it is by default the best solution, but it does impart some undeniable benefits.

There is a vibrant developer community on Salesforce’s AppExchange. That community produces a wide array of add-ons and modules for Salesforce. This can translate to quick fixes to a specific problem you might have, or advanced functionality you were not aware you needed.

Microsoft Dynamics CRM does have its own app store. But it simply is not as active as the Salesforce equivalent. Dynamics does have a great boon in terms of interoperability and not as much of a need for add-ons, but that is only if you are already using Microsoft products in tandem.

Database Differences — Dynamics CRM vs Salesforce

The question of whether Salesforce or Dynamics has a better user interface is up for debate. There are however more quantifiable differences in back-end architecture and database selection.

Most significant is the different in database technology. At the time Salesforce was under development, they chose Oracle. Oracle Database was the most scalable tech at the time.

Dynamics CRM is built on SQL Server (a natural choice as it is a Microsoft product). What this means is that SQL is scalable in terms of enterprise, but not across multiple enterprises (in terms of a single instance).

This means that Dynamics customer databases can be moved from on-premise to cloud. It also means that if a customer decides to migrate from Dynamics, they can receive their full database without a hitch.

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20 Jun

Breaking Down CRM for Banking, Law Firms and eCommerce

Breaking Down CRM for Banking, Law Firms and eCommerce

CRM-banking-ecommerceCRM platforms are known to drastically increase business productivity. Over the years, many industry-specific CRM platforms have been launched for banking, law firms and eCommerce. Even though many industry-specific platforms have been launched, they are never as popular as horizontal systems. Here we break down the best CRM for banking, law firms and eCommerce.

Banking / Financial Services:

Banks typically have a huge number of customers and also a very high number of users, so using a standalone (client side server) model like Oracle Siebel CRM is very efficient.

Why Siebel? For banking, the software helps to provide complete data and services the customer is interested in. Siebel also takes notes of all the transactions a customer executes. The AI understands which places the customer is spending and can help marketers with insights into best-fit products or services.

If the customer is processing a home loan, credit card or auto insurance premium payment, the bank can pitch similar products based on info stored in Siebel to incline the customer to make future purchases.

Law Firms:

A law firm has limited clients and a lower number of users. In this case, a CRM like Dynamics Cloud CRM would be more beneficial to use.

CRM platforms in law firms are used to maintain cases and act as a database of their clients. Here a social integration can help make an initiative in customer outreach. Dynamics CRM also has a great iPhone and Android app to help you stay productive from the courtroom. 

e-Commerce:

This area has a huge customer base and also a large number of call centre agents. Hence using Oracle Siebel CRM would be more efficient.

Siebel CRM can process data very efficiently based on eCommerce sales. It can understand customer’s purchase habits and pitch them more similar profitable products which help boost of sales giving higher profits.

Siebel also provides volume matrix functionality, which helps understand the best discount that will be given to customers who are buying in bulk.