Since inception, tCognition has developed a mature Managed Services Provider (MSP) practice, offering 24x7x365 multi-lingual global support for a wide range of Information Technology environments spanning the gamut of the OSI stack. Whether physical or virtual, premise or Cloud based “as a Service” solutions; tCognition’s Managed Services solutions provide comprehensive Life-cycle support to meet the dynamic needs of any enterprise client.
Diversity is a common theme in describing tCognition’s professional services delivery, and the Managed Services practice is no different. tCognition provides a sundry of skilled technology resources with credentials to meet any industry challenge or requirement for service level execution in controlled data and access environments.
Regardless of complexity, regulatory or governing standards, tCognition provides seamless program leadership through dedicated contributors familiar with industry best practices, rules of engagements (ROEs), and mission critical systems. Each tCognition client facing resource possess learned behavior to immerse themselves in cultural and situational circumstances to drive successful relations and issue resolution in support of vertical markets such as Investment & Custodial Banking, Financial services, or Insurance; Pharmaceutical & Healthcare (HIPAA), Retail, (PCI), or D.O.D. (ITAR).
Within the scope of defined managed services, tCognition proactively assume responsibility for the oversight of all applicable software applications and supporting hardware infrastructure, providing network and system performance monitoring, security, access, and identity governance; availability, backup, and disaster recovery services. tCognition also provides 24x7 help desk, technical and functional support for mission critical enterprise applications, desktop, database, storage, mobility, and communications.