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Enterprise-level Application Maintenance and Support (AMS)

tCognition provides Application Maintenance & Support (AMS) services including the development of a QA Center of Excellence (CoE). We establish relationships with customers and seamlessly integrate offshore support teams as a contiguous part of your company’s support structure. Leveraging our experience and proven AMS methodologies will help dictate which sized team, resources and delivery models will bring the most overall benefit to our clients.

Our Application Management & Support (AMS) activities focus on these core competencies:

  • Corrective Maintenance- Defect-corrective QA approach and adherence to Center of Excellence (CoE) methodologies
  • Adaptive Maintenance- Developing and deploying new features to bring value to customers time and time again.
  • Perfective Maintenance- Improving performance or maintainability of the applications.
  • Preventive Maintenance- Analyzing patterns to find out potential vulnerabilities in the application to provide preventive fixes.

Our AMS Offshore Delivery Model:

  • Understand application benefits and support objectives
  • Understand customer’s delivery methodology
  • Analyze and Customize - tCognition’s AMS approach
    • Identification and allocation of teams for each stage of the lifecycle
    • Transitioning knowledge and building knowledge repository
    • Infrastructure allocation
    • Defining and agreeing upon SLAs, support escalations and reporting
  • Establishing Center of Excellence (CoE) methodologies
  • Delivery Execution

More Services

tCognition’s proprietary application development and maintenance services power your business to perform effectively in today's competitive business environment.

tCognition provides product engineering, R&D and product life-cycle support. With our deep domain expertise, we take complete responsibility of our client’s product lifecycle.

tCognition provides a complete bouquet of software Quality Assurance (QA) services with a proven track record of delivering high-quality,

Enterprise applications are a core component of your IT foundation. Integrating and aligning them with your business processes are necessary to building an efficient and adaptable IT foundation.