Help Desk and Service Desk

Wouldn’t it be great to have a completely elastic IT department - complete with Business Intelligence and situational awareness to flex for surging demand, and contract when things are quiet? The single biggest challenge facing corporate IT leadership today is keeping up with advancing technologies; being afforded an adequate budget, maintaining the right professional service levels, acquiring the right tools, and meeting an ever growing business demand.

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At tCognition, we understand the implications of a rapidly changing technology landscape and this is why we developed a comprehensive, 24x7x365 multi-lingual, Help Desk/Service Desk for global support of our clients’ challenges encompassing a wide range of Information Technology environments with service levels ranging from 1 through 3+ for code uplift and bug-fix. Whether physical or virtual, premise or Cloud based “as a Service” solutions; tCognition’s Managed Services Help Desk solutions provide comprehensive Life-cycle support to meet the dynamic needs of any enterprise client.

tCognition delivers Single Point of Contact (SPOC) client representation to meet the communication needs of both users and IT staff, satisfying both our Customer and IT Providers’ objectives. Our onshore and offshore 24/7 Help Desk and Service Desk personnel are available day or night to troubleshoot problems or provide guidance on any and all of your projects and/or programs.

We can be reached at any of our locations, at any hour at info@tCognition.com, and you will find contact information for all of our offices on our Contact Us page.